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Privacy Policy

Updated: November 2025

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1. Introduction

Forever Whitsundays FM Pty Ltd (ABN 81 686 262 564) (“Forever Whitsundays,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, disclose, and store your personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy.

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2. Company Details

Forever Whitsundays FM Pty Ltd
Registered Office: Level 5, Mt Alexander Road, Essendon, VIC, 3040
Phone: 0404 616 041
Email: martie@foreverwhitsundaysfm.com.au

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3. Information We Collect

We may collect personal information that is reasonably necessary for us to provide our services, including but not limited to:

  • Your name, address, email address, and phone number;

  • Property or service location details;

  • Billing and payment information;

  • Communications and feedback;

  • Any other information you provide voluntarily through our website, phone, or email.

We may also collect non-personal information such as browser type, device details, and website usage data for analytics and performance improvement.

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4. How We Collect Information

We collect information directly from you when you:

  • Contact us by phone, email, or through our website;

  • Request a quotation or make a booking;

  • Subscribe to our updates or newsletters;

  • Engage with our social media channels;

  • Provide feedback or complete customer surveys.

In some cases, we may also collect information from publicly available sources or third-party service providers where legally permitted.

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5. How We Use Your Information

We use your personal information to:

  • Provide and manage our cleaning and facilities services;

  • Process bookings, quotations, and payments;

  • Communicate with you about services, updates, or changes;

  • Improve our service quality and customer experience;

  • Meet legal and regulatory obligations.

We do not sell, rent, or trade personal information to third parties.

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6. Disclosure of Information

We may share your information with:

  • Employees, contractors, or service providers assisting in operations;

  • Financial institutions for payment processing;

  • Legal, regulatory, or government authorities when required by law.

All third parties are required to handle your personal information in accordance with this Privacy Policy and applicable privacy laws.

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7. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal data is stored securely using password-protected systems, restricted access, and encryption where appropriate.

If a data breach occurs that may cause serious harm, we will notify affected individuals and comply with the Notifiable Data Breaches Scheme under the Privacy Act.

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8. Access and Correction

You may request access to your personal information or ask for corrections if you believe it is inaccurate, incomplete, or outdated.
To make a request, please contact us using the details in Section 2. We will respond within a reasonable timeframe.

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9. Retention and Deletion

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Once information is no longer needed, it will be securely destroyed or de-identified.

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10. Cookies and Website Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to improve performance and user experience. Cookies do not identify individuals but help us understand website traffic and preferences.
You can modify your browser settings to disable cookies, though this may affect website functionality.

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11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

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12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

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13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact:

Forever Whitsundays FM Pty Ltd
Level 5, Mt Alexander Road, Essendon, VIC, 3040
Phone: 0404 616 041
Email: martie@foreverwhitsundaysfm.com.au

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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