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Updated: November 2025

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1. Introduction

Welcome to the website of Forever Whitsundays FM Pty Ltd (ABN 81 686 262 564) (“Forever Whitsundays,” “we,” “us,” or “our”). By accessing or using our website or services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our website or engaging our services.

If you do not agree to these Terms, please do not use our website or services.

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2. Company Details

Forever Whitsundays FM Pty Ltd
Registered Office: Level 5, Mt Alexander Road, Essendon, VIC, 3040
Phone: 0404 616 041
Email: martie@foreverwhitsundaysfm.com.au

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3. Services

Forever Whitsundays provides professional cleaning and facilities management services. Service descriptions, inclusions, and availability may vary and are subject to confirmation at the time of booking or quotation.

We reserve the right to modify, suspend, or discontinue any service at our discretion.

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4. Bookings and Quotations

All bookings are subject to availability. Quotations provided by Forever Whitsundays are valid for 14 days unless otherwise stated. Acceptance of a quotation constitutes agreement to these Terms.

We reserve the right to adjust pricing in the event of unforeseen circumstances or additional service requirements.

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5. Payment Terms

Payment terms will be outlined in your service agreement or invoice. Unless otherwise specified, payment is due upon completion of services.
Late payments may incur additional fees.

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6. Cancellations and Rescheduling

Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service time. Failure to provide sufficient notice may result in a cancellation fee.

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7. Access and Safety

Clients must provide safe access to the property and disclose any potential hazards. Our team reserves the right to refuse or discontinue work if conditions are deemed unsafe.

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8. Liability

While all care is taken in delivering our services, Forever Whitsundays will not be liable for:

• Pre-existing damage, wear, or defects;

• Loss or damage resulting from improper use of the premises or materials;

• Any indirect, incidental, or consequential losses.

Our liability is limited to the re-supply of services or a refund equal to the service cost, in accordance with the Australian Consumer Law.

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9. Privacy Policy

We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth). Information collected is used solely for service delivery, communication, and record keeping. For more details, please refer to our Privacy Policy.

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10. Intellectual Property

All content, logos, text, and images on our website are the property of Forever Whitsundays FM Pty Ltd unless otherwise stated. You may not reproduce, modify, or distribute any material without written permission.

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11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or practices of those sites and provide such links for convenience only.

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12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria an Queensland.

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13. Contact Us

For questions or concerns regarding these Terms, please contact us at:
Forever Whitsundays FM Pty Ltd
Level 5, Mt Alexander Road, Essendon, VIC, 3040
Phone: 0404 616 041
Email: martie@foreverwhitsundaysfm.com.au